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Re: How has COVID-19 impacted your investment priorities this year?
Here are the results of a polling question from last week's Coveo webinar on spending around knowledge management, self-service, and remote worker technology.2 -
Re: How do you combat the issue of agents not logging out?
Hi Tishia; I've seen this approached with auto-timeouts to logout employees when they have been inactive for more than 30 minutes, and supervisor dashboards to monitor logins, so they can log them ou…7 -
Re: What changes in Services Delivery do you envision persisting long-term?
So far, the companies I've talked to have successfully transitioned PS to remote/virtual with little problems, and many (most?) projects were already being delivered remotely. The one challenge I've …2 -
Re: Has anyone started putting together detailed plans on how to reopen physical offices?
Hi Jesse; I haven't talked to anyone progressing that far. Our data is showing many companies will be shifting to more remote work longer term. Here's an article I read recently that outlines a few a…4 -
Re: Any experiences, challenges, using AR/VR technology for delivery?
I'm doing a webinar next week on Wednesday with Help Lightning, a VR supplier for support and field service. They have a customer presenting a case study, so good change to hear their challenges: htt…2